Introduction to Scrum for Dynamics 365

Fun guide to the agile Scrum framework for Microsoft Dynamics 365.

Introduction to Scrum for Dynamics 365

The Introduction to Scrum for Dynamics 365 course is designed for people involved in Microsoft Dynamics 365 projects that want to learn how to apply the Scrum agile framework so that their project can benefit from a faster implementation for less cost, happier stakeholders with better software and more fun for the project team.

The course is a combination of video, presentations and quizzes to build your understanding.

Who should take this course?

Introduction to Scrum for Dynamics 365 is excellent training for teams and individuals that want to learn the fundamentals of Scrum.

The course provides the foundation of knowledge needed for Microsoft Dynamics 365 or Microsoft Dynamics CRM customers who may be implementing Dynamics 365 in their organisation or Microsoft Dynamics partners who may be implementing Dynamics 365 for their customers.

If you are a project sponsor, project manager, business analyst, Microsoft Dynamics 365 consultant, developer or tester you'll find this course the perfect base for your agile education.

What you will learn

During the course you will learn the fundamentals of Scrum. We will cover all of the basic Scrum terminology including Scrum theory, events, roles and deliverables.

At the end of the course, you'll understand what a sprint is, all the Scrum events that happen during a sprint, the three different roles in a Scrum team, and the three Scrum deliverables.

The contents of this course will prepare you for the Professional Scrum Master level I assessment and the course includes a practice assessment. Please note that Customery is not affiliated with

Why learn with Customery?

We've taken the Scrum fundamentals and combined them with specific Microsoft product and project experience to bring together a course that is much more specific and targeted than general Scrum courses. Customery courses apply real-life experiences learned from using Scrum to implement many Dynamics 365 projects.

Your Instructor

Neil Benson
Neil Benson

Neil has twenty years' experience working with CRM systems. With over 10 years’ Microsoft Dynamics experience, he is a specialist at winning, envisioning and delivering Dynamics 365 projects that provide clients with amazing results. He has been practising agile CRM software implementations using Scrum since 2009, and has received a Microsoft Most Valuable Professional (MVP) award each year since 2010 for his thought-leadership in the Microsoft Dynamics community. Neil has spoken at numerous Microsoft conferences and user groups and has had two CRM books published. He currently lives with his family in Brisbane, Australia, and is the Customer Engagement practice director for a global professional services firm.

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
Is the course suitable for people implementing Microsoft Dynamics 365 Finance & Operations or Microsoft Dynamics 365 Business Edition
You'll find almost all of the course content also applies to Microsoft Dynamics 365 Finance & Operations and Microsoft Dynamics 365 Business Edition, as well Dynamics CRM, Dynamics NAV and Dynamics AX. Most of the examples are based on CRM projects, and there is a little technical content in the deliverables section that applies to Dynamics 365 Customer Engagement.
Can I share my login?
Each course purchase is for a single person to take the course. Access is unlimited but for one person only.
Are corporate discounts available for my team?
Yes. Discounts are available when two or more courses are purchased at the same time. Contact us for details.

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